Information ZYANA Collects
We collect personal and non-personal information that you provide us when using our Website, responding to our emails or that you provide to our Customer Service Department.
Personal Information: When you place an order on our Website, you will be asked to supply personal information, such as your name, address, telephone number, email address, credit card information, billing address and shipping information. We use this data to process and ship your order, and send you order and shipping confirmations via email. ZYANA will collect such information only when you provide it to us voluntarily, although you cannot place an order without doing so. We also gather personal information such as your name, phone number and email address as a result of voluntary participation in our customer surveys, or when communicating with our Customer Service Department.
Non-Personal Information: We also collect non-personal information about users of our Website. The non-personal information we collect is information that by itself cannot be used to identify or contact you, such as demographic information and other anonymous statistical data relating to the use of our Website. For example, we collect and store certain non-personal information automatically whenever you interact with our Website, including your IP address, browser information and reference site domain name. We also collect non-personal information regarding customer traffic patterns and site usage. This information is used to analyze and improve our Website and to provide our customers with a fulfilling shopping experience.
From time to time, we and/or our email delivery provider communicate to ZYANA customers by email to inform them of special announcements, special offers that might become available, and other information we believe will be of interest to site visitors. We may also email customers to request that they participate in a survey to determine whether they are satisfied with their purchase. By providing us your email address through our Website, you are opting in to receive such email messages. You can easily unsubscribe any time you want by following the instructions contained in emails we send. We also use your email address to confirm the placement and shipment of your order, and to respond to any inquiries you might make online. Because we have to communicate with you about orders that you choose to place, you cannot opt out of receiving emails related to such orders. It takes some time to implement requests to opt out of receiving ZYANA emails, so you may still receive electronic communications from ZYANA for several weeks after your request is received.
You may update, correct or remove your personal information from our Website, including your name, address, email address and phone number, by contacting our Customer Service Department (see below). We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.
We have attempted to take all reasonable steps to have physical, electronic and procedural safeguards in place to protect personal information gathered through our Website. This includes compliance with related federal regulations and may include use of industry-standard Secure Socket Layer (SSL) encryption to prevent any loss, misuse, unauthorized access, disclosure or modification of personal information. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee or warrant the security of any information you transmit to or from our Website, and you do so at your own risk.
Our Website is a general audience site that is not specifically designed or targeted at children. Persons under 13 years of age are prohibited from using our Website unless supervised by a parent or guardian. ZYANA does not knowingly collect, use or disclose personal information about site visitors under 13 years of age. If we become aware that we have inadvertently received personal information from a person under the age of 13, we will delete such information from our records.
If you are located outside of the United States, please note that our Website is hosted on computer servers located in the United States. Any personal information collected through our Website may be transferred to the United States and other countries that might not provide an equivalent level of protection as the data protection laws in your home country. Your use of our Website or submission of any personal information will therefore constitute your consent to the transfer of your personal information outside of your home country.
Updated and effective March 20, 2019